1. About us
VuraBeautyPlus Ltd (“VuraBeautyPlus”, “we”, “us”, or “our”) is a company registered in England and Wales, with its registered office at 128 City Road, London EC1V 2NX, United Kingdom. You can contact us at info@vurabeautyplus.com.
VuraBeautyPlus operates a curated marketplace that connects clients with verified beauty, hair, and special-effects (SFX) makeup artists (“Providers”), and with retailers of professional-grade beauty products (“Vendors”).
2. Definitions
- Platform means our website, mobile application, and related services.
- Client means a user who books services or purchases products through the Platform.
- Provider means an independent artist offering services through the Platform.
- Vendor means a business offering products for sale through the Platform.
- Booking means a confirmed request by a Client for services from a Provider.
3. Our role
VuraBeautyPlus is an intermediary platform. We provide the technology that enables Clients, Providers, and Vendors to discover one another, communicate, transact, and pay securely. Providers and Vendors are independent third parties and are not employees, agents, or partners of VuraBeautyPlus.
Any contract for the supply of services is entered into directly between the Client and the Provider, and any contract for the sale of products is entered into directly between the Client and the Vendor. VuraBeautyPlus is not a party to those contracts and does not itself provide beauty, hair, or SFX services, except where expressly stated.
4. Eligibility and accounts
You must be at least 18 years old to create an account or use our services. When you register, you agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Providers and Vendors may be required to complete identity verification before their profiles are made available on the Platform. We may refuse, suspend, or remove any account at our discretion where these terms are breached.
5. Bookings and payments
Bookings and purchases are processed through our payment provider, Stripe. Payments for Bookings are held in escrow and released to the Provider only after the relevant service has been confirmed as delivered, providing protection for both Clients and Providers.
VuraBeautyPlus charges a transparent, commission-based fee on successful Bookings and sales. Applicable fees are shown before you confirm a transaction. All prices are stated in pounds sterling (£) and, where applicable, are inclusive of VAT.
6. The marketplace (products)
Products listed by Vendors are described and priced by those Vendors. Vendors are responsible for the accuracy of their listings, for the quality and safety of their products, and for fulfilment and shipping. Title to goods passes in accordance with the relevant Vendor's terms and applicable law.
7. Your responsibilities
You agree not to use the Platform to:
- breach any applicable law or regulation;
- post false, misleading, defamatory, or infringing content, or content that is unlawful or harmful;
- circumvent our payment systems or solicit off-platform transactions to avoid fees;
- impersonate any person, or misrepresent your identity, qualifications, or affiliation;
- interfere with, disrupt, or attempt to gain unauthorised access to the Platform.
8. Verification and reviews
We may verify the identity of users and display verified badges. Verification does not constitute an endorsement or guarantee of any Provider or Vendor. Reviews and ratings may be submitted only by Clients who have completed a genuine, paid transaction, and must be honest and based on real experience.
9. Intellectual property
The Platform, including its design, text, graphics, and software, is owned by or licensed to VuraBeautyPlus and is protected by intellectual property laws. You retain ownership of content you submit but grant us a non-exclusive, worldwide, royalty-free licence to host, display, and use that content for the purpose of operating and promoting the Platform.
10. Cancellations and refunds
Cancellations, rescheduling, and refunds are governed by our Cancellation Policy, which forms part of these terms. Your statutory rights as a consumer are not affected.
11. Third-party services
The Platform relies on third-party services, including Stripe for payments and the Apple App Store and Google Play for app distribution. Your use of those services is subject to their own terms. We are not responsible for third-party services outside our control.
12. Disclaimers
The Platform is provided on an “as available” basis. While we work hard to maintain a high-quality, secure service, we do not warrant that the Platform will be uninterrupted or error-free, or that any Provider or Vendor will meet your expectations. Services are supplied by independent Providers and Vendors, who are solely responsible for them.
13. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law. Subject to that, VuraBeautyPlus is not liable for the acts or omissions of Providers or Vendors, or for indirect or consequential loss. Our total liability arising out of or in connection with these terms shall not exceed the total fees paid by you to VuraBeautyPlus in the twelve months preceding the event giving rise to the claim.
14. Indemnity
You agree to indemnify VuraBeautyPlus against any losses, claims, or costs arising from your breach of these terms or your misuse of the Platform.
15. Suspension and termination
You may close your account at any time. We may suspend or terminate your access where you breach these terms, where required by law, or where necessary to protect the Platform or its users. Provisions that by their nature should survive termination will continue to apply.
16. Changes to these terms
We may update these terms from time to time. We will post the updated version here and revise the “Last updated” date. Where changes are material, we will take reasonable steps to notify you. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.
17. Governing law and jurisdiction
These terms and any dispute arising from them are governed by the laws of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales.
18. Contact us
VuraBeautyPlus Ltd, 128 City Road, London EC1V 2NX, United Kingdom. Email: info@vurabeautyplus.com. Telephone: +44 7876 712069.