1. Who we are

VuraBeautyPlus Ltd is the data controller responsible for your personal data. Our registered office is 128 City Road, London EC1V 2NX, United Kingdom. For any privacy-related query, contact us at privacy@vurabeautyplus.com.

2. The data we collect

  • Identity and contact data: name, email address, telephone number, and postal address.
  • Account data: username, password, profile details, and preferences.
  • Verification data: identity documents and related information used to verify Providers and Vendors.
  • Transaction data: details of bookings, purchases, and communications. Card payment details are processed directly by our payment provider, Stripe, and are not stored by us.
  • Technical and usage data: IP address, device and browser information, and how you interact with our services, collected through cookies and similar technologies.
  • Content: portfolio images, reviews, messages, and other content you submit.

3. How we collect your data

We collect data directly from you when you register, make a booking or purchase, or contact us; automatically as you use the Platform (via cookies and similar technologies); and from third parties such as our payment and identity-verification providers.

4. How we use your data and our lawful bases

  • To provide our services, process bookings and payments, and connect Clients with Providers and Vendors — on the basis of performance of a contract.
  • To verify identities, prevent fraud, keep the Platform secure, and improve our services — on the basis of our legitimate interests.
  • To send marketing communications where you have opted in — on the basis of your consent.
  • To comply with our legal and regulatory obligations — on the basis of legal obligation.

5. Marketing

Where you have consented, we may send you information about new features, offers, and content. You can withdraw consent or unsubscribe at any time using the link in our emails or by contacting us.

6. How we share your data

We may share your personal data with:

  • Providers and Vendors, to the extent necessary to fulfil a booking or purchase;
  • service providers who support our operations, including Stripe (payments), cloud hosting, media delivery, and analytics providers, acting under contract on our behalf;
  • law enforcement, regulators, or other authorities where required by law.

We do not sell your personal data.

7. International transfers

Some of our service providers may process data outside the United Kingdom. Where they do, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

8. Data retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure, including encryption in transit, access controls, and secure payment processing through Stripe.

10. Your rights

Under UK data protection law, you have the right to:

  • access a copy of your personal data;
  • request correction of inaccurate or incomplete data;
  • request erasure of your data in certain circumstances;
  • restrict or object to certain processing;
  • request portability of your data;
  • withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at privacy@vurabeautyplus.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

12. Children

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the “Last updated” date shown above.

14. Contact us

VuraBeautyPlus Ltd, 128 City Road, London EC1V 2NX, United Kingdom. Email: privacy@vurabeautyplus.com.